Alusine M. Kanu DA
Some people fear questions during their presentation. But questions should not be feared; they should be anticipated, embraced and encouraged. Questions usually mean the audience is interested. Handling questions well can help to enhance credibility and is critical to a successful business presentation and questions aren’t asked to make applicants miserable. Companies just want to make sure you can thrive under stressful conditions — which are common in today’s busy administrative environments. In interviews in most cases, those questions will involve your behavior, your attitude, your capabilities, your dependability, and your successes or failures. Analyze yourself. Review what you have done, decisions you have made, why you made such decisions, and how you react to various situations. In other words, make a personal analysis and review any problems you had in employment situations, how you overcame them, and how you met the challenges. This will help you prepare for difficult questions you face in interviews. Adler (2005) presents illustrations of interview situations with questioning to solicit information.
- You know that an employee has been leaving work early for the past several months. You hope he will volunteer this information, without your having to confront him. During a performance appraisal, how can you raise the issue with the employee?
- You are conducting a series of half-hour interviews with consumers, exploring their attitudes toward a variety of social issues, as part of a market research project for your employer. In the first few minutes of one session, the interviewee makes several racist comments. How do you respond?
- You are interviewing for a job you really want. The employer asks about your experience with a particular type of database software. You don’t know much about this type of program, but you are confident that you can teach yourself before the job begins. How do you reply to the interviewer?
This interview questions are asked in order to evaluate your communication skills, your ability to solve problems/issues and your conflict resolution abilities (i.e. analytical skills). Try to remember some of the difficult/hard work situations that you have experienced. There can be any number and different types of cases, most probably: If you are in the customer service field, you might encounter one of those difficult customer service situations, where the problem is tough to solve, takes time and the customer was quite incited and angry. It might have been any delicate issue with team-mates, co-workers or a serious distinct problem in a project. Your answer should illustrate your abilities to deal with difficult situations effectively.
While answering the question, break the situation into fragments as follows:
Describe the situation you encountered in detail. Tell how you’ve used your skills to analyze the problem before you considered subsequent actions (i.e. solutions). Explain the solution that you selected and your approach – why did you decide to take this particular resolution? Finally, describe the outcomes/results and what you have learned from that situation.
Reference : Adler, R.B. and Elmhorst, J.M. (2005). Communicating at Work. New York: McGraw Hill.